Privacy Policy

Southern Cross Speech Certification is committed to protecting the privacy of individuals who visit our site and use our online platform and services, including speech therapy certification programs, accredited courses, continuing professional development workshops, clinical skills training, and certification renewal services delivered online and in-person. This policy outlines how we collect, use, disclose, and protect your personal information in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and Australian privacy principles.

Who We Are

We are Southern Cross Speech Certification, a provider of professional development and certification services for healthcare professionals in the speech therapy field.

Information We Collect

We collect various types of information in connection with your use of our site and services. This includes information you provide directly to us, information we collect automatically, and information we may receive from third parties.

Information you provide directly:

• Personal identification information (such as your name, date of birth)
• Contact information (such as your postal address)
• Professional details (such as qualifications, professional registration details, employment information)
• Account credentials (such as username and password)
• Payment and billing information (such as credit card details, billing address)
• Communications you send to us (such as inquiries, feedback)
• Information you provide when participating in courses, workshops, or applying for certification.

Information collected automatically:

• Usage data (such as the pages you visit, the time and date of your visit, the time spent on those pages)
• Technical data (such as your IP address, browser type and version, operating system, device type)
• Information collected through cookies and similar technologies (see Cookies section below).

How We Collect Information

We collect information from you when you:

• Register for an account on our online platform.
• Enroll in or purchase our courses, workshops, or certification programs.
• Provide information during online or in-person course delivery and training.
• Contact us through the site or other means.
• Subscribe to newsletters or marketing communications.
• Participate in surveys or provide feedback.
• Your browser automatically sends certain technical information when you visit our site.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our site and services, including processing registrations, enrollments, and certification applications.
• To process transactions and send you related information, including purchase confirmations and invoices.
• To communicate with you, including responding to your inquiries, sending administrative information, and providing updates about your courses or certification status.
• To send you marketing and promotional communications about our services that we believe may be of interest to you, in accordance with your communication preferences.
• To personalize your experience on our site and improve our services.
• To monitor and analyze trends, usage, and activities in connection with our site and services.
• To detect, prevent, and address technical issues, fraud, and other illegal activities.
• To comply with legal obligations and enforce our terms and policies.
• For business purposes, such as data analysis, audits, developing new products and services, and identifying usage trends.

Legal Basis for Processing

Under applicable privacy laws, including the GDPR, we process your personal data based on specific legal grounds:

• Performance of a contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., providing the services you requested, processing your payment).
• Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., maintaining records for tax or regulatory purposes).
• Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override those interests (e.g., improving our services, preventing fraud, marketing our services where consent is not required).
• Consent: In some cases, we may rely on your consent to process your personal data (e.g., for sending certain marketing communications). You have the right to withdraw your consent at any time.

Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may share information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These parties are authorized to use your personal information only as necessary to provide these services to us.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

We do not sell, rent, or lease your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures designed to protect the security of your personal information. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or anonymize it.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data. If you are located in the European Economic Area (EEA) or the UK, these rights include those granted under the GDPR:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Cookies and Similar Technologies

Our site uses cookies and similar technologies to collect information about your browsing activities to provide you with a better experience and to analyze site traffic. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.

Third-Party Links

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us by postal mail at:

Southern Cross Speech Certification

1205

370 Collins Street, Suite 1205,

Melbourne, Victoria, 3000,

Australia